Refund Policy

1. Subscription Terms and Billing Cycles

SAWA operates on a subscription-based model offering automated service access across tiered brackets. By upgrading to a premium tier (such as the Pro Plan), you explicitly authorize SAWA to charge your configured payment method at the beginning of each recurrent billing cycle.

Billing cycles run on either a monthly or annual rhythm depending on your selected framework, and services are automatically renewed unless a cancellation is logged prior to the generation of the renewal invoice.

2. Free Evaluation Period

To maintain transparency and guarantee a seamless deployment inside educational institutions, SAWA provides comprehensive access options for evaluation. Instructors and administrators are highly encouraged to exhaustively validate the core features—including workspace configuration boundaries, dynamic roster uploads, and multi-device cross-sync metrics—before upgrading to an unrestricted operational layer.

3. Refund Eligibility Criteria

As a standard architectural rule, fees processed for premium allocations are non-refundable and non-transferable. However, partial or complete concessions may be reviewed exclusively under the following severe conditions:

• Prolonged Application Outage: If a persistent cloud database node failure or system degradation makes your data entirely inaccessible for more than 48 continuous hours, preventing active classroom attendance tracking.
• Double Invoicing Mismatch: If an automated system loop results in duplicate financial transaction instances for a single workspace subscription line during the same active billing window.
• Pre-Usage Claim Window: If a refund claim is submitted directly through our communication channels within 7 calendar days of the initial subscription activation date, provided no heavy functional records (such as bulk student reports or secondary course rosters) have been processed.

4. Non-Refundable Situations

Refund requests generated under administrative oversights do not qualify for transactional reversal. This includes situations involving a retroactive change of mind, partial usage drops within an active month, failure to cancel a auto-renewing profile tier before the billing execution point, or student allocation changes at the institutional level.

5. Cancellation Architecture

You retain autonomous authorization to discontinue your premium subscription configuration at any moment. Cancellations must be verified internally via your Teacher Profile and Settings dashboard. Upon successful submission, your workspace scaling thresholds will remain unlocked through the conclusion of your current paid cycle, at which point the application node will automatically revert to the baseline free operational tier without data deletion.

6. Submitting a Claims Request

To report a billing error or file an exception query for technical verification, please submit an encrypted transaction inquiry outlining your account identifier, proof of purchase, and detailed log specifics directly through our Contact Support. Every incoming validation ticket is analyzed and resolved within 5 business days.